Whether you're reclaiming time, restoring order, or seeking a space that quietly supports your day-to-day life, we're honored to be considered.
At Simply Pristine, cleaning is just the beginning. Our work is rooted in care, discernment, and the belief that your home should feel like a sanctuary — one that brings ease, clarity, and calm the moment you walk through the door.
This agreement is designed to guide you through what it means to work with us — from who we are and how we operate, to what you can expect from our standards, policies, and ongoing care philosophy. But before we step into logistics, we want to share what truly defines the Simply Pristine difference:
Premium products and professional-grade tools selected to elevate your space while preserving the integrity of every surface
Natural, non-toxic options available upon request, for an even gentler approach to care
A hand-selected team trained not just in technique but in discernment — the ability to walk into a space and know what it needs
Precision, elegance, and attention to detail that brings your home to life in ways often overlooked
A genuine, team-wide investment in your experience, because how your space feels when we leave matters deeply to us
When you choose Simply Pristine, you're not simply outsourcing a task. You're choosing consistency, care, and a partner who understands that a well-maintained space gives something valuable back — time, peace of mind, and room for what matters most.
Before it was ever a cleaning company, I was invited into a home for an entirely different reason. A family needed someone they could trust to quietly check in on their elderly parents — to make sure they were safe, cared for, and truly okay when the doors were closed. The cleaning wasn't even part of the initial conversation. It was simply the most natural way to let someone into their space.
That experience reshaped how I understand care. I saw how much trust it takes to open your home to someone you don't yet know. I witnessed how the condition of a space can reflect — and affect — a person's ability to feel grounded, dignified and supported. And I realized that when care comes first, cleaning becomes something deeper than a task.
What began as a quiet act of trust grew into a business built on presence, consistency and respect for the lives unfolding inside the spaces we enter.
At Simply Pristine, we don't rush through spaces. We move with intention. We notice what others might overlook. We create environments that work with your life, not against it.
Whether residential or commercial, our goal is always the same: to bring your space to a standard that feels effortless to maintain and genuinely good to live in — so you don't have to carry one more thing.
Today, Simply Pristine is supported by a team that shares this same philosophy. Thoughtful, dependable professionals who understand that what they're really entrusted with is not just a space — but the people within it.
Communication throughout your service is clear and respectful of your time. You'll receive a text confirmation the day before your visit, and another when your team is on the way — thoughtful updates, without unnecessary noise.
Our team arrives fully equipped with professional-grade products and tools. To support efficiency, we simply ask that clients provide a roll of paper towels and extra trash bags. Everything else is handled.
Your Client Hub continues to support you quietly in the background — offering access to upcoming appointments, invoices, receipts, à la carte services and updates whenever needed. No chasing details. Just one place designed to make everything feel organized and accessible.
Every part of our process is designed with intention. Not just so your home looks beautiful the day we leave, but so it feels consistently cared for visit after visit. Because when your home is handled properly, something shifts. There's less mental clutter. Less second-guessing. Less to carry.
Simply Pristine is here to support your space, so it can support you.
A happy team creates better service, every time.
Hear from the experience of our existing clients.
It's truly a privilege to be invited into your space. At Simply Pristine, we pride ourselves on being professional, flexible, and thoughtful — and we're grateful to work with clients who value the same. As always, we invite open communication! If anything ever feels unclear or needs adjusting, don't hesitate to reach out.
Your residential cleaning is scheduled based on the frequency you select — weekly, biweekly, or monthly. Your service window is intentionally reserved and routed for your home and your dedicated team. Consistency is what allows us to maintain the Simply Pristine Standard with precision.
All reschedule or cancellation requests must be communicated directly via email, phone or the Jobber client portal. Requests made through social media or third parties cannot be guaranteed.
Cancellations require a minimum of 72 hours' notice. Appointments canceled within 72 hours will incur a fee of 100% of the scheduled maintenance rate, as that time has been reserved exclusively for your home and assigned team. Repeated cancellations or missed visits may result in the loss of your reserved service slot and may impact subscription eligibility, as consistent scheduling is essential to maintaining the Simply Pristine Standard.
We understand that travel seasons, renovations, or life transitions may require a pause in regular service. To preserve routing integrity and team stability, we offer the following options:
We believe partnership goes both ways. In rare circumstances involving documented emergencies, severe weather closures, or events beyond your control, Simply Pristine may extend a one-time courtesy adjustment at our discretion. Courtesy adjustments are not guaranteed and are evaluated on a case-by-case basis in alignment with team scheduling commitments and operational impact.
If your scheduled cleaning falls on a statutory holiday, we will reach out in advance to coordinate a revised service date. Clients will receive a text notification from Jobber alerting them of the updated service date. We aim to shift visits by no more than 1–2 days whenever possible to maintain consistency. You can view all upcoming and scheduled visits at any time through your Jobber client portal.
Prompt payments help us keep everything running smoothly. For all recurring residential services, we securely keep a card on file and process payments within 2–3 business days of your visit, using a PCI-compliant system.
A 2-business-day grace period applies to unpaid or failed payments. After this grace period, a daily late fee of 2%, calculated on the original invoice balance, may be assessed. We reserve the right to process the payment method on file for any outstanding balances, late fees, cancellation fees, or rescheduling fees incurred.
For ongoing residential services, we kindly request a 30-day written notice to cancel service. This allows us to thoughtfully adjust team schedules while maintaining the consistency and care that define the Simply Pristine experience.
To uphold our standard of care, all recurring residential services require a three-month commitment. This allows us to reserve your dedicated cleaning slot, maintain team familiarity, and deliver a seamless clean — visit after visit.
Tips are always welcome and deeply appreciated by our team. If you'd like to leave a gratuity, please provide it directly to your technician(s) in cash. Simply Pristine does not collect tips electronically or on behalf of team members.
Your preferred entry method will be confirmed prior to service. Please ensure we are able to access the home at the scheduled start time.
If we're unable to gain access within 15 minutes of arrival, the visit will be considered a cancellation and a 100% cancellation fee will apply. A courtesy call or text will be sent promptly if access issues arise.
Please ensure all walkways, driveways, and entry paths are clear and safe, especially during inclement weather. If access is deemed unsafe or unavailable, we will notify you and a 100% cancellation fee will apply to reflect the reserved time and staffing.
We ask that indoor temperatures be maintained at or below 74°F during your cleaning. As our team works with heat, steam, and specialized tools, a cooler environment supports optimal results and team safety.
To ensure a smooth, respectful, and professional service experience, we kindly ask that all occupants of the home be appropriately dressed at the time of our arrival. Our team works on a structured schedule and begins service promptly.
We love working in homes with pets and are happy to accommodate them as part of your service. While we love having them around, their presence may affect our efficiency. We cannot assume liability for pet-related incidents. If you'd like them secured during our visit, please let us know in advance.
We kindly ask that clients pre-scan their home prior to our arrival, especially if pets are prone to accidents or leaving waste indoors. All animal droppings must be removed before service begins.
If animal waste is encountered during service — including situations where it is picked up by our cleaning equipment or vacuum before being noticed — an additional fee will be applied to account for: damage or contamination to supplies and equipment; sanitation procedures required for our tools; disruption to our team's daily workflow.
For health and safety reasons, our team does not clean or remove animal waste.
Your health and our team's safety are always a top priority. Please inform us if anyone has been ill within 48 hours of your cleaning, so we can provide a tailored "sick clean" service. If someone is unwell, kindly strip the beds before our arrival.
We are unable to clean areas affected by pests, pet waste, or bodily fluids. Any biohazards (mold, mildew, etc.) will also be avoided or priced separately after risk assessment. We appreciate your understanding.
We provide all high-end cleaning supplies except for paper towels. Kindly leave a roll of paper towels out prior to each service. We also ask that each floor with a bathroom have a bristle toilet brush available.
Natural products are available by request for a small fee. If you have specific product preferences, we're happy to accommodate when mutually agreed upon. For safety and performance reasons, we may decline the use of certain products.
If any renovation or remodeling is occurring, post-construction rates may apply for the affected area. Similarly, major changes in furniture or layout may require a pricing review. We'll always discuss changes in pricing or scope before beginning.
For safety and liability reasons, our team does not move heavy furniture or clean areas that require ladders taller than three steps. We do, however, use special tools to reach high and hard-to-reach spots whenever possible.
We dry-dust electronics and screens only. No liquids or sprays are permitted on these sensitive surfaces.
Please tidy up small toys and objects before we arrive. While we're careful, our vacuums may not always distinguish between a toy and a dust bunny — and we'd hate to see a favorite piece disappear.
Exterior areas are not included, unless agreed upon in advance.
To preserve the integrity of your surfaces and ensure safe, effective maintenance, all tile and grout areas serviced by Simply Pristine must be properly sealed. If during your walkthrough or service we identify that a tile or grout surface is compromised, we will pause maintenance of that specific area until proof of professional sealing has been provided.
This policy protects: the longevity of your surfaces; the effectiveness of ongoing maintenance; the integrity of our cleaning methods and materials. Once sealing has been confirmed, we're happy to resume care of the space as part of your regular service.
Simply Pristine is fully insured, including general liability insurance as well as workers' compensation. This protects both your property and our team. Need documentation? Give us a call — we're happy to provide it.
Your privacy is our top priority. We never disclose your personal information or location details. We may document our work for promotional purposes, but your identity will always remain confidential. If you prefer no photos of your space be used, just let us know — we'll note it on your file immediately.
We take your trust seriously. Every Simply Pristine team member: undergoes thorough background checks and screening; signs a confidentiality agreement; receives specialized training in privacy, discretion, and professionalism. Any privacy-related concerns are addressed with utmost urgency and care.
We stand behind the Simply Pristine difference. If anything doesn't meet your expectations, let us know within 24 hours and we'll make it right. Your feedback is always welcome — it helps us sparkle even brighter.
We love referrals! When someone you send our way completes their deep clean, you'll both receive 20% off your next maintenance clean as a thank-you for helping us grow.
To preserve the integrity of our team and the Simply Pristine standard, you agree not to directly or indirectly solicit, hire, or engage any current or former Simply Pristine employee, subcontractor, or representative for cleaning or related services outside this agreement during the term of this contract and for 12 months following its termination.
The checked items below reflect the surfaces included in your personalized service plan, as scoped by Simply Pristine for your home.
These optional additional services are available to enhance your recurring Simply Pristine maintenance cleans. Items marked with an asterisk (*) are included in your Initial Deep Clean. To request any additional à la carte services, please submit a walkthrough request through your Jobber client portal. We will schedule a walkthrough and provide an updated quote for the requested services before any additional work is performed.
| Service | Price |
|---|---|
| Appliance Interior Care | |
| Interior Oven | |
| Interior Refrigerator * | |
| Interior Air Fryer | |
| Cabinetry Care | |
| Inside Cabinetry (emptied & cleaned) | |
| Top of Cabinetry (detailed & cleaned) * | |
| Glass & Window Detailing | |
| Interior Window Glass | |
| Exterior Window Glass (tip-in only) | |
| Window Tracks | |
| Flooring & Fabric Care | |
| Tile & Grout Care (scrub, dry time & seal) | |
| Carpet Extraction / Carpet Shampoo | |
| Upholstery Shampoo | |
| Home Refresh Services | |
| Simply Pristine Steam Clean * | |
| Organization: Cabinets, Closets, etc. (includes clean) | |
Adjustments may apply if your service cadence changes. All prices are approximate and can vary based on the specific space in your home. All pricing is subject to change and will be communicated in advance.
Please review and confirm your details below. By providing your contact information, you consent to receive texts and/or phone calls for appointment reminders or service updates only.
This quote is valid for four weeks. This is a one-time fee only for the Initial Clean.
Please list any "high-risk" items in the home prior to service, such as heirlooms, decor, artwork, or any surfaces/items that may be sensitive or easily damaged.
Please identify all individuals who reside in the home, including yourself.
| Name | Phone | Relationship |
|---|---|---|
I, the Client, hereby acknowledge that I have read and approve Simply Pristine's policies and procedures, and have provided all information, to the best of my knowledge, for the Simply Pristine team to deliver quality service for my home.
Your signed agreement will be sent securely. You'll receive a confirmation email and a link to your Client Hub to complete your payment setup.